Last updated: 29/11/2025

1. Who We Are

This website is owned and operated by ESLAN / Patrick Hayeck, an Executive Communication Coaching and English Language Training service provider based in Australia.

Our website address is: https://www.eslan.com.au.

We are committed to protecting your privacy and handling your personal information responsibly.

2. What Personal Data We Collect and Why We Collect It

2.1. Information you provide directly

We may collect personal information when you:

• submit a form (e.g., consultation request, contact form, booking form)
• subscribe to our mailing list
• enrol in coaching programs
• send us an email
• access the Student Portal or Moodle
• participate in interactive content (e.g., H5P activities)

This information may include your name, email address, phone number, organisation, language level, and any other details you choose to provide.

2.2. Cookies

We use cookies to:

• improve site performance
• maintain logged-in sessions (if you have an account)
• remember your preferences
• analyse website traffic

If you leave a comment or log in (if applicable), WordPress may set cookies as described in its default behaviour.

2.3. Embedded content (e.g., videos, H5P activities)

Pages on this site may include embedded content such as:

• YouTube videos
• H5P interactive lessons
• MailerLite forms
• Moodle content
• Other third-party tools

Embedded content behaves exactly as if you visited those external sites.
Those sites may collect data, use cookies, or track your interaction.

2.4. Analytics & Security

We may use standard analytics tools (e.g., Google Analytics or similar) to understand how visitors use the site.
We also log anonymised IP addresses for security purposes (spam detection, login protection, misuse prevention).

3. Who We Share Your Data With

We only share personal data with trusted service providers that support our operations, including:

• MailerLite (email marketing and form submissions)
• WordPress / hosting provider (site functionality, backups, security)
• Spam detection services (WordPress anti-spam tools)
• Moodle (for training access if you are a student)

We do not sell or rent your personal information.

4. How Long We Retain Your Data

• Form submissions: kept for record-keeping and client support unless you request deletion.
• Comments: retained indefinitely (standard WordPress behaviour).
• User accounts: if you create an account (e.g., Moodle), your data is retained as long as the account is active.
• Analytics data: retained according to provider policies.

5. What Rights You Have Over Your Data

You may request to:

• receive a copy of your personal data
• update or correct your information
• have your data erased
• withdraw consent for email communication
• request that we stop processing your data

This does not include data we must keep for legal or administrative purposes.

To make a request, contact us at:
patrick.hayeck@eslan.com.au

6. Where Your Data Is Sent

• Visitor comments may be checked through automated spam detection services.
• Form submissions are processed via MailerLite.
• Student activity may be processed through Moodle and H5P systems.

Some of these tools may store data on servers outside Australia, depending on the provider’s infrastructure.

7. How We Protect Your Data

We use reasonable technical and organisational measures to protect your information, including:

• secure server environments
• SSL encryption
• access controls
• regular software updates
• strong password policies
• limited access to customer data

8. Contact Information

If you have questions about this Privacy Policy or wish to make a privacy request, contact:

Patrick Hayeck
ESLAN / Executive Communication Coaching
Email: patrick.hayeck@eslan.com.au