How to Handle Pushback Without Becoming Defensive: The ARO Method

How to Handle Pushback Without Becoming Defensive: The ARO Method

You have prepared carefully. You understand the issue. You have presented a considered recommendation. Then someone says: “I don’t think this is going to work.” Or: “We’ve tried something similar before.” Or, more directly: “You’re not listening to what we actually need.” What happens next can determine the direction of the entire conversation. Under pressure, […]

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I Start Explaining, and People Switch Off

I Start Explaining, and People Switch Off

From Huh? — 10 Times Your Message Gets Lost at Work—and How to Get It Across David needs to know whether a planned launch can still go ahead. Maya knows the answer. She also knows about a supplier issue, a testing concern, a reporting change and the support team’s preparations. She wants David to understand […]

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Want to Change Someone’s Mind? Don’t Start With “I Disagree”

Want to Change Someone’s Mind? Don’t Start With “I Disagree”

Why effective persuasion begins with common ground—not contradiction As a single father to my 15-year-old daughter, Ally, I have had to establish clear rules and boundaries from the time she was very young. One of those rules concerned bedtime. Naturally, the appropriate bedtime changed as she grew older, but the principle remained the same: she […]

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Why Technical Experts Struggle to Communicate Like Leaders

The Surprising Challenge of Career Progression For many professionals, career progression follows a predictable path. You start by developing technical expertise. You learn the systems, processes, tools and methodologies required to do your job well. Over time, your knowledge grows, your confidence increases, and eventually you become the person others turn to when they need […]

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Executive Communication Skills: How Leaders Speak with Clarity Under Pressure

Having worked as an executive communication coach for almost a decade, I have provided confidential and personalised coaching to executives operating in high-stakes settings, including parliamentary and senate hearings, regulatory meetings, boardroom discussions, media-facing situations, and complex stakeholder engagements. In these environments, communication is not simply about speaking “good English”. It is about sustaining clarity […]

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How to Teach English Pronunciation Creatively (and Confidently)

How to Teach English Pronunciation Creatively (and Confidently) By Patrick Hayeck — Founder & Director of ESLAN, CEO of SCOTS English College Many teachers avoid pronunciation because they fear offending students or don’t know where to start. Here’s how to teach it creatively and confidently—and why it’s a moral obligation to help learners be understood. […]

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5 Crazy-A Ways to Beat English and Finally Get Fluent

Hey there, ESLAN Fan!Are you sick of translating from your first language word by word every time you speak English? Tired of feeling stuck, slow, or scared to open your mouth? I get it. I’ve been there—and it sucks. I know exactly what it feels like to be lost in conversation, to not understand what’s […]

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