Last updated: 20/09/2026
1. Who We Are
This website is owned and operated by ESLAN / Patrick Hayeck, an Australian professional services business providing executive communication coaching, learning design and digital learning, and education consulting and quality services.
Our website address is: https://www.eslan.com.au.
We are committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains the types of personal information we may collect, how we use and protect that information, and the choices available to you.
2. What Personal Information We Collect
2.1. Information you provide directly
We may collect personal information when you:
- submit an enquiry, consultation request, contact form or booking form
- request information about our services
- subscribe to our mailing list or other communications
- engage ESLAN for coaching, consulting, learning design or other professional services
- send us an email or otherwise communicate with us
- access a client, student or learning portal
- participate in digital learning or interactive content
Depending on the nature of your interaction with us, this information may include your name, email address, phone number, organisation, role or profession, service interests, project or professional requirements, communication or learning needs, and any other information you choose to provide.
2.2. Information relating to enquiries and projects
If you contact ESLAN about a potential project, consultation or professional service, we may collect information about your organisation, objectives, requirements, challenges, timelines and other information relevant to understanding your enquiry and determining how we may be able to assist.
We use this information to respond to enquiries, understand your requirements, communicate with you, prepare proposals or recommendations, provide requested services and manage our professional relationship with you.
2.3. Cookies
We may use cookies and similar technologies to:
- support website functionality and performance
- maintain logged-in sessions where applicable
- remember user preferences
- understand how visitors use the website
- support website security and prevent misuse
Your browser may allow you to control or disable cookies. Disabling some cookies may affect the functionality of certain parts of the website.
2.4. Embedded content and third-party tools
Pages on this website may include embedded content or functionality provided by third parties, such as:
- YouTube videos
- MailerLite forms
- Moodle or other learning platforms
- H5P interactive content
- analytics, security or website functionality tools
- other digital services used to deliver ESLAN services
When you interact with embedded content or third-party services, those providers may collect information, use cookies or process information in accordance with their own privacy policies and practices.
2.5. Analytics and security information
We may use website analytics tools, such as Google Analytics or similar services, to understand how visitors use the website and improve its performance and content.
Our website and hosting systems may also process technical information such as IP addresses, browser information, access logs and security events for purposes including website security, spam prevention, login protection and misuse prevention.
3. How We Use Your Personal Information
We may use personal information to:
- respond to enquiries and consultation requests
- understand your professional, organisational, communication or learning requirements
- prepare proposals, recommendations or service information
- provide coaching, consulting, learning design, education quality or related services
- administer client, student or learning accounts
- communicate with clients and prospective clients about projects and services
- manage our business and professional relationships
- improve our website, services and learning experiences
- maintain website and information security
- meet applicable legal, regulatory, administrative or record-keeping requirements
3.1. Marketing communications
Submitting an enquiry or requesting information about an ESLAN service does not, by itself, mean that you have agreed to receive unrelated marketing communications from us.
If you separately subscribe to our mailing list or consent to receive marketing communications, we may send you relevant updates, insights, resources or information about ESLAN services. You may unsubscribe from these communications at any time using the unsubscribe link provided or by contacting us directly.
4. Who We Share Your Information With
We may use trusted third-party service providers to support the operation of our website, communications, learning platforms and professional services. These may include:
- MailerLite for forms, enquiries and email communications
- WordPress and website hosting providers for website functionality, hosting, backups and security
- Moodle and other learning technologies where required to provide training or learning access
- H5P and interactive learning technologies where applicable
- analytics and security providers used to understand website activity and protect our systems
- other technology or professional service providers reasonably required to operate our business or deliver services
We only disclose personal information where reasonably necessary for the relevant purpose, where you have authorised us to do so, or where disclosure is otherwise permitted or required by law.
We do not sell or rent your personal information.
5. How Long We Retain Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for legitimate business and administrative purposes, or as required by applicable law.
- Enquiries and form submissions: may be retained for client communication, follow-up, record-keeping and business administration.
- Client and project information: may be retained for the duration of our professional relationship and for an appropriate period afterwards for administrative, legal and record-keeping purposes.
- Mailing list information: retained while you remain subscribed or until it is no longer required.
- User or learning accounts: retained while the account or associated service remains active and for an appropriate period afterwards where required.
- Analytics and technical information: retained in accordance with the settings and policies of the relevant service providers.
Where personal information is no longer reasonably required, we may delete, de-identify or securely dispose of it, subject to any applicable legal or administrative requirements.
6. Accessing or Correcting Your Personal Information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
You may also contact us to:
- update your contact details
- ask questions about how your information is being handled
- withdraw from marketing communications
- request deletion of information where appropriate
- raise a privacy concern or complaint
Some information may need to be retained for legal, contractual, security, administrative or legitimate record-keeping purposes.
To make a request, contact us at:
patrick.hayeck@eslan.com.au
7. Overseas Processing and Storage
Some of the third-party technology providers used by ESLAN may process or store information using infrastructure located outside Australia.
The location in which information is processed may depend on the provider, service configuration and infrastructure being used. Where appropriate, we take reasonable steps when selecting and using service providers to consider how personal information is handled and protected.
Third-party providers may also be subject to their own privacy policies, contractual obligations and applicable privacy or data protection laws.
8. How We Protect Your Information
We use reasonable technical and organisational measures designed to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures may include:
- secure website and server environments
- SSL encryption
- access controls
- regular software and security updates
- strong password and authentication practices
- limiting access to personal information to those who reasonably require it
- backups and security monitoring where appropriate
While we take reasonable precautions, no website, online service or electronic transmission can be guaranteed to be completely secure.
9. Privacy Concerns and Complaints
If you have a concern about how ESLAN has collected, used, stored or disclosed your personal information, please contact us using the details below and provide enough information for us to understand your concern.
We will review your enquiry or complaint and aim to respond within a reasonable period. We may contact you for further information where necessary to investigate or resolve the matter.
Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC) regarding a privacy concern.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable requirements.
The current version will be published on this website and identified by the “Last updated” date at the top of the page.
11. Contact Information
If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to raise a privacy concern, please contact:
Patrick Hayeck
ESLAN
Email: patrick.hayeck@eslan.com.au
Website: https://www.eslan.com.au